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24/7 Technical Support
Service Excellence
Pre-sales service
According to customer requirements, provide technical guidance and a complete set of equipment information, answer various questions, design laser processing solutions, set up exhibition halls for customers to visit, and conduct sample testing on machines.
In-sales service
Conduct on-site inspections and assist clients in planning production site design, water, electricity, and other layout. Provide customers with a complete set of equipment operation instructions and provide free training for user workers. Before shipment, provide training on laser basic theory, safety protection, and equipment maintenance to the user's workers.
After-sales service
Ensure that customers quickly master the operating procedures and methods, and are able to independently use the machine. Provide training to operators in the customer workshop on processing operations, daily machine maintenance, and safe operation. From the date when the user completes installation, debugging, and written acceptance at the customer's site, a one-year warranty service is provided. During the warranty period, the after-sales engineer will periodically visit the machine for routine inspections and maintenance. Huayi Laser will provide lifelong free software upgrades and remote guidance services for the equipment it sells.
